Archive for February, 2011

i left. you might. and so will your loyal customers.

Tuesday, February 22nd, 2011

Frustrated on phone As both a CEO and a consumer, I often experience customer service situations through a unique lens.  I am usually on the lookout for how to apply those experiences to my own organization. Seth Godin reminded me today of a recent encounter with my (now former) cable company that had the potential to teach me a powerful business lesson.

Which I completely ignored.

Until now....

You see, my husband and I were loyal Dish customers for almost    Read More

fridays inspirational vid: are you living a life of immersion?

Friday, February 18th, 2011

I found this to be a powerful video by Jacqueline Novogratz on living a life of immersion.  Of the need for leaders who are not drawn by money to fill a purpose but by passion and the willingness to live in that passion (ie immersion) understanding that taking "the road less traveled" also means making sacrifices to be the difference only you can be in the world.  As you watch this, I ask that you think about your purpose.  Your passion.  What changes and what sacrifices would you need to live a life of immersion?  Are you willing to go there?

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valentines day: the rest of the story

Monday, February 14th, 2011

Valentines Happy Valentine's Day!!  If you are among those of us who believe that Valentine's Day was created by Hallmark in order to sell more cards, think again.  I thought you might be interested in the rest of the story.....

First of all, the story goes that Saint Valentine is probably not just one man but rather a number of martyred saints named Valentine or Valentinus, names derived from the Latin word for valor.  According to Christian tradition, all of these Saint Valentines    Read More

people don’t buy what you do, they buy why you do it

Friday, February 11th, 2011

Does everyone in your organization know (and buy into) why your company does what it does? How do you inspire your customers to do business with you?  This speaks directly to why a shared vision is so critical to the success of an organization.  I would love to get your feedback once you have had a chance to watch.  Agree? Disagree? Why?


Continue to be great!

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silence is not always golden

Tuesday, February 8th, 2011

Speak-Up One of the core challenges many people often have in the business environment involves the simple act of knowing when to use their voice - of knowing when to  speak up in order to make a difference in their space.  

How often have you been in a meeting discussing a business situation and a thought crossed your mind which sat on your tongue?  In the span of mere seconds, you surveyed the participants, heard your idea spoken, evaluated the perception (Is    Read More